Comments on: DirecTV: The Worst Service in the World? http://www.tapsns.com/blog/index.php/2008/01/directv-the-worst-service-in-the-world/ Mark Anderson Strategic News Service Sun, 16 Jan 2011 14:38:39 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Thad McIlroy http://www.tapsns.com/blog/index.php/2008/01/directv-the-worst-service-in-the-world/comment-page-1/#comment-168 Thad McIlroy Fri, 08 Feb 2008 03:35:21 +0000 http://www.tapsns.com/wordpress/?p=103#comment-168 Today New York Times' column from David Pogue provides an excellent prelude to this discussion: if they built better products, support requests would not be so onerous. A great read at http://www.nytimes.com/2008/02/07/technology/personaltech/07pogue-email.html Today New York Times’ column from David Pogue provides an excellent prelude to this discussion: if they built better products, support requests would not be so onerous. A great read at http://www.nytimes.com/2008/02/07/technology/personaltech/07pogue-email.html

]]> By: Thad McIlroy http://www.tapsns.com/blog/index.php/2008/01/directv-the-worst-service-in-the-world/comment-page-1/#comment-170 Thad McIlroy Wed, 06 Feb 2008 05:48:26 +0000 http://www.tapsns.com/wordpress/?p=103#comment-170 Mark, Your essentially verbatim recounting of trying to place a phone call to Microsoft, and in dealing with tech support at DirecTV gave me much pleasure. I’m sure that most SNS readers have similar tales to offer. It’s all good, clean fun, with the added advantage of calling many of these companies to task for their egregiously pathetic customer service. This could make a fun addition to your Web site, next to the haiku. My own recently-recorded experience is with Sony, recounted here: http://thefutureofpublishing.com/blog/2007/05/ Regards, Thad Thad McIlroy The Future of Publishing San Francisco & Toronto 415-609-8942 416-975-1333 thad@thefutureofpublishing.com www.TheFutureofPublishing.com Mark,

Your essentially verbatim recounting of trying to place a phone call to Microsoft, and in dealing with tech support at DirecTV gave me much pleasure. I’m sure that most SNS readers have similar tales to offer. It’s all good, clean fun, with the added advantage of calling many of these companies to task for their egregiously pathetic customer service.

This could make a fun addition to your Web site, next to the haiku.

My own recently-recorded experience is with Sony, recounted here:

http://thefutureofpublishing.com/blog/2007/05/

Regards,
Thad

Thad McIlroy
The Future of Publishing
San Francisco & Toronto
415-609-8942 416-975-1333
thad@thefutureofpublishing.com
http://www.TheFutureofPublishing.com

]]> By: Mark http://www.tapsns.com/blog/index.php/2008/01/directv-the-worst-service-in-the-world/comment-page-1/#comment-167 Mark Tue, 05 Feb 2008 03:42:57 +0000 http://www.tapsns.com/wordpress/?p=103#comment-167 So far, it looks like two votes for DirecTV, and one against (for) its top competitor. Is DTV the Worst in the World? So far, it looks like two votes for DirecTV, and one against (for) its top competitor. Is DTV the Worst in the World?

]]> By: Dawn Summers http://www.tapsns.com/blog/index.php/2008/01/directv-the-worst-service-in-the-world/comment-page-1/#comment-169 Dawn Summers Sat, 02 Feb 2008 07:06:31 +0000 http://www.tapsns.com/wordpress/?p=103#comment-169 Yes, I agree. Ever since our DirecTiVo broke and we purchased a new receiver without TiVo, we spent almost endless hours trying to return the backwards DirecTV DVR that we hated. We purchased a used DirecTiVo and thought we were back as we were...enjoying our TiVo. The customer service during the entire experience was ineffective and the access card dept "floor manager" Tanya was rude and even hung up on me after I asked her to stop and listen to my concerns and questions. Now TONIGHT, our DVR mysteriously says "account closed, DVR inactive" and we have no channels. DirecTV's response? "We don't support DirecTiVo receivers anymore. Try 'Clear and Delete' everything. If that doesn't work, replace our DVR with a new DirecTV DVR. Hmmm...ironic. We are still in dispute over a $50 activation credit that was never given. So we wholeheartedly agree that DirecTV has the WORST customer service ever! Yes, I agree. Ever since our DirecTiVo broke and we purchased a new receiver without TiVo, we spent almost endless hours trying to return the backwards DirecTV DVR that we hated. We purchased a used DirecTiVo and thought we were back as we were…enjoying our TiVo.

The customer service during the entire experience was ineffective and the access card dept “floor manager” Tanya was rude and even hung up on me after I asked her to stop and listen to my concerns and questions.

Now TONIGHT, our DVR mysteriously says “account closed, DVR inactive” and we have no channels. DirecTV’s response? “We don’t support DirecTiVo receivers anymore. Try ‘Clear and Delete’ everything. If that doesn’t work, replace our DVR with a new DirecTV DVR. Hmmm…ironic.

We are still in dispute over a $50 activation credit that was never given.

So we wholeheartedly agree that DirecTV has the WORST customer service ever!

]]> By: Bob Kelley http://www.tapsns.com/blog/index.php/2008/01/directv-the-worst-service-in-the-world/comment-page-1/#comment-166 Bob Kelley Tue, 29 Jan 2008 20:11:38 +0000 http://www.tapsns.com/wordpress/?p=103#comment-166 I am still in a yet to be resolved billing dispute with DirecTV and would have to agree that your statement that their customer "service is the worst in the world" is accurate. I have documented all of my phone calls to them since the fiasco started in September 2007 and I have rarely gotten the same story twice and when I did it was not followed through on. Their inefficiency and lack of internal communications is mind boggling, but acording to one of the service reps it is because "they have a lot of people working on it" imagine that irony! Buyer beware - DirecTV has the worst customer service in the world! Bob I am still in a yet to be resolved billing dispute with DirecTV and would have to agree that your statement that their customer “service is the worst in the world” is accurate. I have documented all of my phone calls to them since the fiasco started in September 2007 and I have rarely gotten the same story twice and when I did it was not followed through on. Their inefficiency and lack of internal communications is mind boggling, but acording to one of the service reps it is because “they have a lot of people working on it” imagine that irony! Buyer beware – DirecTV has the worst customer service in the world!

Bob

]]> By: Steve Waite http://www.tapsns.com/blog/index.php/2008/01/directv-the-worst-service-in-the-world/comment-page-1/#comment-165 Steve Waite Tue, 29 Jan 2008 19:18:42 +0000 http://www.tapsns.com/wordpress/?p=103#comment-165 Mark: Just a quick note to say that I had quite a different experience with Comcast recently - much to my surprise and expecations. Last Thursday, I had arranged for a service call to hook up my new Sony LCD TV to a digital HD box. Comcast scheduled the service call for today, between 8 and 11 am. Around 9:45 am, there was a knock at the door. A very nice guy wiped his feet, entered my house, asked a few questions, and then went to work. Within 5 minutes, my new digital cable box was installed and I was HD ready. A painless, 5 minute experience with Comcast. Imagine that! Needless to say, I'm looking forward to watching the SuperBowl in HD this Sunday. Ahhhhhhhh.... steve ps: I also purchased an Apple TV unit last week and look forward to renting movies through iTunes and watching them on my new big screen LCD TV in my family room. :) Mark:

Just a quick note to say that I had quite a different experience with Comcast recently – much to my surprise and expecations. Last Thursday, I had arranged for a service call to hook up my new Sony LCD TV to a digital HD box. Comcast scheduled the service call for today, between 8 and 11 am. Around 9:45 am, there was a knock at the door. A very nice guy wiped his feet, entered my house, asked a few questions, and then went to work. Within 5 minutes, my new digital cable box was installed and I was HD ready.

A painless, 5 minute experience with Comcast.

Imagine that!

Needless to say, I’m looking forward to watching the SuperBowl in HD this Sunday. Ahhhhhhhh….

steve

ps: I also purchased an Apple TV unit last week and look forward to renting movies through iTunes and watching them on my new big screen LCD TV in my family room. :)

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